Total Quality Management Practice in Croatian Language Service Provider Companies
A chapter in Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018, 2018, pp 461-469 from IRENET - Society for Advancing Innovation and Research in Economy, Zagreb
The aim of this paper is to perform analysis of existing practice of Quality Management (QM) and Total Quality Management (TQM) principles in Croatian Language Service Provider (LSP) companies in order to analyse the gap and suggest recommendations. In this case study, twelve SME Croatian LSP companies are analysed by number of employees, existing and missing workplaces, focused business market, offices, Quality Certificate ISO 9001:2015 (2015) and membership in professional organizations. The existing practice in LSP Croatian companies are analysed through 10 TQM (total quality management) principles using self-evaluation assessment.
Keywords: Quality Management (QM); Total Quality Management (TMQ); Language Service Provider (LSP); Croatia; micro and small companies; SMEs (search for similar items in EconPapers)
JEL-codes: O32 O33 (search for similar items in EconPapers)
References: View complete reference list from CitEc
Citations: Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:zbw:entr18:183859
Access Statistics for this chapter
More chapters in Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2018), Split, Croatia from IRENET - Society for Advancing Innovation and Research in Economy, Zagreb
Bibliographic data for series maintained by ZBW - Leibniz Information Centre for Economics ().