Investigating the return cost for B2C e-commerce

Arianna Seghezzi, Chiara Siragusa, Angela Tumino and Riccardo Mangiaracina

A chapter in Adapting to the Future: Maritime and City Logistics in the Context of Digitalization and Sustainability, 2021, pp 169-192 from Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management

Abstract: Purpose: Online sales have significantly increased, especially in the realm of the COVID emergency. For B2C e-commerce, reverse logistics is critical: it strongly impacts the willingness of customers to buy online, but it is very expensive for online players, who are striving to find ways to reduce the associated costs. This work aims to define a measure of the return cost and to investigate the main factors affecting it. Methodology: This work combines analytical modelling and simulation. The model allows to represent the reverse logistics process and to define the associated cost; simulation is used in testing the model and analysing different scenarios. The used data were collected from both primary and secondary sources. Findings: The return cost includes three main components (usage of the van, time spent by the driver to travel and to perform collection activities). The application of the model to Milan (Italy) resulted in an average unitary return cost of 2.78€. The variables impacting the most on this cost are the collection density and the travel speed. Originality: This research is a first attempt to propose a measure for the cost of B2C e-commerce returns, and to analytically investigate the variables having the greatest impact in determining such cost.

Keywords: City; Logistics (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.econstor.eu/bitstream/10419/249650/1/hicl-2021-32-169.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:zbw:hiclch:249650

DOI: 10.15480/882.3999

Access Statistics for this chapter

More chapters in Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL) from Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management
Bibliographic data for series maintained by ZBW - Leibniz Information Centre for Economics ().