Digital Customs Transformation for Effective Trade Facilitation and Revenue Collection

Lucienne Abrahams, Mark Burke and Trudi Hartzenberg
Additional contact information
Lucienne Abrahams: University of the Witwatersrand.
Mark Burke: University of the Witwatersrand
Trudi Hartzenberg: Director of tralac.

No 202302, SARChI-ID Working Papers from SARChI Industrial Development (SARChI-ID), University of Johannesburg (UJ)

Abstract: This study explores the evolution towards modernisation of the customs administration function, using a South African case study. Adopting a framework consisting of nine dimensions, the study characterises this process as incremental, leading towards the formation of strategic, digital, dynamic capabilities. These capabilities enable the customs administration to detect non-compliance more effectively and to proactively manage customs to the benefit of traders and the economy.

Keywords: customs modernisation; digital transformation; service innovation; cross-border trade; digital government (search for similar items in EconPapers)
JEL-codes: L86 N77 O21 O24 O32 (search for similar items in EconPapers)
Pages: 51 pages
Date: 2023-02, Revised 2023-02
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Persistent link: https://EconPapers.repec.org/RePEc:adz:wpaper:202302

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