Financial fraud in developing countries: Common scam detection tips do not help distinguish scam from non-scam messages

Elif Kubilay, Eva Raiber, Lisa Spantig, Jana Cahlikova and Lucy Kaaria

No 56, ECONtribute Policy Brief Series from University of Bonn and University of Cologne, Germany

Abstract: The expansion of digital financial services raises serious consumer protection concerns, including fraud, especially in developing countries. This column reports findings from an online experiment in Kenya which suggest that conventional scam detection tips do not improve individuals' ability to distinguish between scams and genuine messages. Rather, they make people over-cautious – a result partly driven by official communication often including scam markers.

Pages: 7 pages
Date: 2023-11
New Economics Papers: this item is included in nep-exp and nep-pay
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https://www.econtribute.de/RePEc/ajk/ajkpbs/ECONtribute_PB_056_2023.pdf First version, 2023 (application/pdf)

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Persistent link: https://EconPapers.repec.org/RePEc:ajk:ajkpbs:056

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