Understanding Valuation Quality: Insights from Corporate Clients

Abdul-Rasheed Amidu and Deborah Levy

ERES from European Real Estate Society (ERES)

Abstract: Valuation quality is arguably the most critical aspect of valuation practice, regulation, and research. However, despite its significance, defining valuation quality has proven to be challenging, and there is currently little consensus on both its concept and measurement. This paper reviews various perspectives on valuation quality and shares insights derived from the viewpoints of corporate clients through an in-depth study. Utilizing a constructivist epistemology and grounded theory methodology within an interpretivist framework that acknowledges multiple realities, the study conducts eight semi-structured interviews with corporate clients in New Zealand. The findings indicate that valuation service quality is dynamic, subjective, and influenced by client characteristics. Clients primarily evaluate valuation quality based on how effectively it serves their intended purpose. The paper identifies the most relevant parameters for assessing valuation quality and offers recommendations for valuation firms to remain competitive in an evolving market.

Keywords: Valuation quality; Appraisal; Corporate clients; Customer service (search for similar items in EconPapers)
JEL-codes: R3 (search for similar items in EconPapers)
Date: 2025-01-01
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