Empowerment and Public Service Delivery in Developing Asia and the Pacific

Asian Development Bank (adb)

No RPT135565-3, ADB Reports from Asian Development Bank (ADB)

Abstract: Viewed as a key to strengthening accountability, citizen empowerment alone is not enough to guarantee quality public service. It must go hand in hand with better governance. This report highlights two factors that have improved governance and public service provision in developing Asia: (i) citizen participation and monitoring of service providers, and (ii) the use of information and communication technology (ICT) to streamline bureaucratic processes, widen access to information, and embolden people’s voice. Participation and ICT hold great promises for the future, and yet require increasing public sector role as a facilitator—not so much as a provider—in public service delivery chain.

Keywords: accountability; public services; basic services; good governance; people empowerment; citizen empowerment; citizens rights; access to information; human rights; public-private partnerships; PPPs; communities; state institutions; health; education; social protection; food (search for similar items in EconPapers)
Pages: 78 pages
Date: 2013-04, Revised 2013-05-15
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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