Economics at your fingertips  

Opening the Black Box of PU: An IS Approach to Defining and Measuring Usefulness

Thomas Chesney ()
Additional contact information
Thomas Chesney: Nottingham University Business School

ICBBR Working Papers from International Centre for Behavioural Business Research

Abstract: In direct response to a call made by Benbasat and Barki (2007), this paper re-examines a core construct in IS adoption studies, perceived usefulness. The construct is critiqued and a proposal made for re-defining it as an attribute of what is termed a user-system pair. This is distinct from approaches taken in other disciplines, and fits well within a systems view. It therefore can be considered as IS theory. The inclusion of the user is crucial and sets the use within the context of a goal - usefulness has no meaning without this. Usefulness then is a binary state which the user-system pair either has or does not have. Measuring usefulness comes down to measuring the attainment of goals. The implications of this for our field are discussed. It is particularly relevant for our field as this approach is well suited to studying information systems and is distinct from approaches taken in other fields, notably psychology.

Keywords: IS; Perceived Usefulness; User-system pair (search for similar items in EconPapers)
Date: 2010-03-02
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed

Downloads: (external link)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this paper

More papers in ICBBR Working Papers from International Centre for Behavioural Business Research Contact information at EDIRC.
Bibliographic data for series maintained by Laure Cabantous ( this e-mail address is bad, please contact ).

Page updated 2022-01-24
Handle: RePEc:bbr:workpa:8