THE MAIN SUBSYSTEMS INVOLVED IN DEFINING THE QUALITY MANAGEMENT SYSTEM IN A HOSPITAL

Alina Dobrea () and Magdalena Dediu ()
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Alina Dobrea: Dunarea de Jos University

Description: Managerial Challenges of the Contemporary Society from Faculty of Economics and Business Administration, Babes-Bolyai University

Abstract: The hospital is the most important organization in health field, so they have to improve the quality in all the activities deployed. A very suitable way to show the hospital’s preoccupation for quality of health services is the quality management system certificate according ISO 9001/2000. In understanding the architecture of the hospital quality management system is necessary to decompose this system in subsystems and analyze each separately: the managerial subsystem, the human subsystem, the social subsystem, the technical subsystem, the informative subsystem. The relationship between those subsystems leads to the continuous improvement of quality in health services.

Pages: 4 pages
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