Digitalization in Italian local governments in 2022: the results of the IDAL survey

Emanuela Ciapanna (Coordinator) (), Walter Giuzio (Coordinator) (), Luciana Aimone Gigio (), Andrea Benecchi (), Carlo Bottoni (), Mario Cannella (), Marco Corradetti (), Annalisa Frigo (), Lucia Modugno () and Elisa Scarinzi ()
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Emanuela Ciapanna (Coordinator): Bank of Italy
Walter Giuzio (Coordinator): Bank of Italy
Luciana Aimone Gigio: Bank of Italy
Andrea Benecchi: Bank of Italy
Carlo Bottoni: Bank of Italy
Mario Cannella: Bank of Italy
Marco Corradetti: Bank of Italy
Annalisa Frigo: Bank of Italy
Lucia Modugno: Bank of Italy
Elisa Scarinzi: Bank of Italy

No 916, Questioni di Economia e Finanza (Occasional Papers) from Bank of Italy, Economic Research and International Relations Area

Abstract: The paper analyses the data collected in the Survey on the Digitalization of Local Administrations (IDAL) conducted by the Bank of Italy in 2023. The analysis shows an acceleration of the digitalization process in local administrations (regions, provinces, municipalities, local health authorities) in the last three years, linked both to a greater diffusion of enabling infrastructures and platforms and to an increase in spending on investments in new technologies. The advanced and basic IT skills of institutions' employees are still limited. The level of digitalization is heterogeneous by type and size of institution, as well as by categories of recipients of the service: it is higher in services aimed at larger institutions and business compared with those aimed at citizens. The differences between geographical macro-areas appear smaller: the provision of online services is less widespread in the South than the country average, but the gap is gradually closing and seems to mostly affect smaller entities.

Keywords: e-government; online services; digitalization; governance; public sector (search for similar items in EconPapers)
JEL-codes: H83 O33 O38 (search for similar items in EconPapers)
Date: 2025-03
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