REPORT ON THE PAYMENT ATTITUDES OF CONSUMERS IN ITALY: RESULTS FROM ECB SURVEYS

Coletti Gabriele (), Alberto Di Iorio (), Emanuele Pimpini () and Giorgia Rocco ()
Additional contact information
Coletti Gabriele: Bank of Italy
Alberto Di Iorio: Bank of Italy
Emanuele Pimpini: Bank of Italy
Giorgia Rocco: Bank of Italy

No 21, Mercati, infrastrutture, sistemi di pagamento (Markets, Infrastructures, Payment Systems) from Bank of Italy, Directorate General for Markets and Payment System

Abstract: This report describes the use of cash and other payment instruments in Italy using the survey data from the Study on the Payment Attitudes of Consumers in the Euro area (SPACE), conducted by the European Central Bank in 2019. The study also exploits recent data from a survey conducted in July 2020 to measure the impact of the pandemic on payments (IMPACT). The data show that cash remains the most used instrument at physical points of sale (POS), although its use has declined over time. The COVID-19 pandemic has further strengthened this trend. The role of cash is limited in other transactions, such as remote and bill payments; payment cards are the principal cashless instrument. Cash is used more in the Centre and South of the country, by women, young people and those with lower incomes; the self-employed, students and the unemployed also tend to make more intensive use of cash. By contrast, people with higher levels of education, people with medium-high incomes, office workers and retirees make greater use of alternative payment instruments.

Keywords: payment instruments; cash; payment habits; consumers’ payment behaviour (search for similar items in EconPapers)
JEL-codes: D12 D14 E41 (search for similar items in EconPapers)
Date: 2022-03
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.bancaditalia.it/pubblicazioni/mercati- ... 22-021/N.21-MISP.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bdi:wpmisp:mip_021_22

Access Statistics for this paper

More papers in Mercati, infrastrutture, sistemi di pagamento (Markets, Infrastructures, Payment Systems) from Bank of Italy, Directorate General for Markets and Payment System Contact information at EDIRC.
Bibliographic data for series maintained by ().