Survey evidence on gen AI and households: job prospects amid trust concerns

Iñaki Aldasoro, Olivier Armantier, Sebastian Doerr, Leonardo Gambacorta and Tommaso Oliviero ()

No 86, BIS Bulletins from Bank for International Settlements

Abstract: A representative survey shows that almost half of US households use generative artificial intelligence (gen AI) tools. The use of and knowledge about gen AI are significantly lower among women, the elderly and households with lower income or educational attainment. Respondents expect gen AI to bring more opportunities than risks for job prospects, especially among men and younger, more educated and higher-income households. Nonetheless, all groups trust gen AI less than humans, especially in the provision of financial and medical services. Survey participants express concern over the risks of data breaches and data abuse and overwhelmingly support the regulation of AI. Consistent with previous surveys, respondents trust government agencies and financial institutions more than big techs to safeguard their data.

Pages: 9 pages
Date: 2024-04-23
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