The container terminal characteristics and customerÂ’s satisfaction

Andreia Teixeira Marques Dionísio ()
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Andreia Teixeira Marques Dionísio: University of Évora, Department of Management, CEFAGE-UÉ
Authors registered in the RePEc Author Service: Vitor Caldeirinha () and Andreia Dionisio

CEFAGE-UE Working Papers from University of Evora, CEFAGE-UE (Portugal)

Abstract: This paper attempts to evaluate and understand the port sector senior managersÂ’ perception relative to the influence of the port characteristics and specific container terminals in customersÂ’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customerÂ’s satisfaction.

Keywords: Port characteristics; Container terminal; CustomerÂ’s satisfaction; SEM. (search for similar items in EconPapers)
JEL-codes: R42 (search for similar items in EconPapers)
Pages: 17 pages
Date: 2013
New Economics Papers: this item is included in nep-cse and nep-tre
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Persistent link: https://EconPapers.repec.org/RePEc:cfe:wpcefa:2013_14

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