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Servir les clients avec le sourire: un cadre motivationnel pour mieux prédire les stratégies de régulation émotionnelle

Marie-Claude Lépine and Michel Cossette

CIRANO Working Papers from CIRANO

Keywords: Emotional Labour; Motivation; Emotion regulation; Travail émotionnel; Motivation; Régulation émotionnelle (search for similar items in EconPapers)
Date: 2010-09-01
New Economics Papers: this item is included in nep-neu
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Handle: RePEc:cir:cirwor:2010s-39