FACTORS INFLUENCING THE SUCCESS OF LEAN SERVICES IMPLEMENTATION: CONCEPTUAL FRAMEWORK

Roshayati Abdul Hamid Author_Email:
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Roshayati Abdul Hamid Author_Email:: Universiti Kebangsaan Malaysia-Graduate School of Business

No 2011-272, 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding from Conference Master Resources

Keywords: Lean Services; Critical success factor; Operational performance; Organizational size. (search for similar items in EconPapers)
JEL-codes: M0 (search for similar items in EconPapers)
Date: 2011-03
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Published in 2nd ICBER 2011 Proceeding, March 2011

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