SUSTAINABLE CONTAINER HAULAGE INDUSTRY IN MALAYSIAN WEST PORTS: SERVICE QUALITY PERSPECTIVE

D. N. Shariff Author_Email: Dnoor@umt.edu.my, A.H. Saharuddin and Sabri Ahmad
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D. N. Shariff Author_Email: Dnoor@umt.edu.my: Faculty of Maritime Studies and Marine Science, University Malaysia Terengganu
A.H. Saharuddin: School of Business, University of Liberal Arts Bangladesh, Dhaka, Bangladesh,
Sabri Ahmad: Laboratory of Computational Statistics and Operations Research, INSPEM, and Department of Mathematics, Faculty of Science, Universiti Putra Malaysia

No 2011-591, 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding from Conference Master Resources

Keywords: Sustainable Service Quality; Haulage Industry; Business-to-Customer Setting (search for similar items in EconPapers)
JEL-codes: M0 (search for similar items in EconPapers)
Date: 2011-03
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Published in 2nd ICBER 2011 Proceeding, March 2011

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