Herausforderungen und Besonderheiten der Zielgruppe Silver Surfer im Hinblick auf die Gestaltung eines Webshops

Challenges and Characteristics of the Target Group Silver Surfer with Regard to the Design of a Webshop

Regine Kalka () and Greta Bär
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Regine Kalka: Department of Economics of the Duesseldorf University of Applied Sciences
Greta Bär: Department of Economics of the Duesseldorf University of Applied Sciences

Duesseldorf Working Papers in Applied Management and Economics from Duesseldorf University of Applied Sciences

Abstract: This article discusses the conception of a website for a target group of internet users over the age of 60. Therefore, in order to understand the issue, the target group is first evaluated more precisely. Then, the analysis goes on with the development of the term ’Silver Surfer’ and the growing importance of the target group in German society. This article focuses on the target group’s potential, which is characterized by ongoing shifts of the age structure within the German population, as well as the financial development of the target group. Moreover, physical and mental circumstances distinguish the target group from other groups in the population based on biological aging, their changes of the life situation, and their moral values. The essence of this article will be a research study of determining the challenges and characteristics of the target group silver surfer. A Conjoint-analysis is used to analyze the results statistically. For that, a description of its structure and design is followed by an explanation of its implementation. Afterwards, the study will focus on the results, which are characterized by the analysis of individual design specifications, as well as the importance of each element analyzed. Then, the article will compare the results of the target group aging from 60 to 70 years, with the results of the target group over 70 and is followed by a comparison between the results of male and female silver surfers. The article is completed by meaningful recommendations for actions of a realistic and practical application of the results. Those show that a silver surfer’s evaluation is influenced by every single design element of a web shop.

Keywords: Webshop; Design; Silver Surfer; E-Commerce; Elderly; Webshop; Gestaltung; Silver Surfer; E-Commerce; Senioren (search for similar items in EconPapers)
JEL-codes: L81 M30 (search for similar items in EconPapers)
Pages: 31 pages
Date: 2015-08
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Published in Forschungsberichte des Fachbereichs Wirtschaftswissenschaften der Hochschule Duesseldorf, 2015,33 ; ISSN 2365-3361

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