What drives trust in the financial sector supervisor? New empirical evidence

Carin Cruijsen, Maurice Doll and Jakob de Haan

Working Papers from DNB

Abstract: Abstract: Using a survey among more than 2,000 consumers in the Netherlands, we examine the drivers of trust in the financial sector supervisor. Trust in De Nederlandsche Bank (DNB) declined sharply during the financial crisis and has not yet completely recovered. Our results suggest that consumers’ knowledge about supervision is positively associated with their trust in the supervisor. Assessing the fitness and propriety of top managers of financial institutions and supervising financial institutions enlarge trust in DNB. The same holds for the execution of the deposit guarantee system. Finally, we find that communicating about supervisory activities also increases trust.

Keywords: Trust; financial sector supervisor; financial literacy; communication (search for similar items in EconPapers)
JEL-codes: D12 D84 E58 G21 (search for similar items in EconPapers)
Date: 2022-09
New Economics Papers: this item is included in nep-ban, nep-eur, nep-fle and nep-soc
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Persistent link: https://EconPapers.repec.org/RePEc:dnb:dnbwpp:750

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