Intelligent modeling of e-Government initiatives in Greece

Diomidis Spinellis, Athanasia Pouloudi, George Xirogiannis and Evmorfia Makantasi

LSE Research Online Documents on Economics from London School of Economics and Political Science, LSE Library

Abstract: Over the last two years Greece has employed agile ICT solutions to reduce the administrative burden in front-office G2B transactions. This research supplements historic analysis with fuzzy cognitive maps to offer a multi-dimensional coupling of eGovernment initiatives with digital maturity assessment capabilities and a strategy alignment evaluation framework. This “intelligent x-ray” confirms that front-office technology is important in reducing administrative burden. The digital bypass of bureaucracy seems to be an effective start for Greece. However, this strategy can only serve as a short-term tactical choice. The “intelligent x-ray” provides executive level quantification and traceable reasoning to show that excessive emphasis on front- office technology will soon fail to support a strong eGovernment maturity. Organizational efficiency, interoperability, regulatory simplifications, and change management must also act as important objectives. Only then will ICT deliver its full potential, and the eGovernment maturity will improve significantly even with moderate ICT investments.

Keywords: fuzzy cognitive maps; eGovernment strategy; digital maturity; evidence-based policy; Hellenic Observatory (search for similar items in EconPapers)
JEL-codes: J01 R14 (search for similar items in EconPapers)
Pages: 109 pages
Date: 2022-02
New Economics Papers: this item is included in nep-ban and nep-ict
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Persistent link: https://EconPapers.repec.org/RePEc:ehl:lserod:113730

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