Shifting boundaries and new technologies: A case study in the UK banking sector

Susan V. Scott and Geoff Walsham

LSE Research Online Documents on Economics from London School of Economics and Political Science, LSE Library

Abstract: This paper describes case study based research on the use of innovative computer-based decision support systems introduced into corporate lending processes in a major UK bank. It describes how the new technology was implicated in shifting boundaries: within the sector as a whole and in specific organizational delayering; between local/global dimensions of the loans process; and in the status of expertise and personal/professional risk. The case study is connected to broader debates in IS and social transformation through an analyses which relates aspects of the empirical material to themes from social theories of reflexive modernization. Some implications and conclusions are drawn for both the banking sector and IS research.

Keywords: interpretevist perspective; banking industry; organizational change; strategic IS; computers and society (search for similar items in EconPapers)
JEL-codes: G21 O33 (search for similar items in EconPapers)
Pages: 14 pages
Date: 1999
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://eprints.lse.ac.uk/37870/ Open access version. (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ehl:lserod:37870

Access Statistics for this paper

More papers in LSE Research Online Documents on Economics from London School of Economics and Political Science, LSE Library LSE Library Portugal Street London, WC2A 2HD, U.K.. Contact information at EDIRC.
Bibliographic data for series maintained by LSERO Manager ().