Service employees and self-verification: the roles of occupational stigma consciousness and core self-evaluations

Amanda Shantz and Jonathan E. Booth

LSE Research Online Documents on Economics from London School of Economics and Political Science, LSE Library

Abstract: Despite the growing number and importance of service occupations, we know little about how jobholders’ perceptions of societal stigmas of service jobs influence their identification with and attitudes towards work. The present study presents a framework that accords key roles to research on occupational stigma consciousness and the verification of employees’ self-views (i.e. core self-evaluations) to understand employees’ responses to occupational stigmatization. Survey responses from call center employees revealed a negative relationship between occupational stigma consciousness and occupational identification and work meaningfulness and a positive relationship between occupational stigma consciousness and organizational production deviant behaviors for employees who have a positive self-view. Opposite patterns of results surfaced for employees who have a lower positive self-view.

Keywords: occupational stigma consciousness; core self-evaluations; occupation identification; work meaningfulness; organizational production deviant behaviors (search for similar items in EconPapers)
JEL-codes: J50 (search for similar items in EconPapers)
Date: 2014-12
New Economics Papers: this item is included in nep-hrm and nep-mkt
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

Published in Human Relations, December, 2014, 67(12), pp. 1439-1465. ISSN: 0018-7267

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Persistent link: https://EconPapers.repec.org/RePEc:ehl:lserod:65956

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