Perceived Trustworthiness Within The Organization: The Moderating Impact Of Communication Frequency

Manuel Becerra ()
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Manuel Becerra: Instituto de Empresa

Working Papers Economia from Instituto de Empresa, Area of Economic Environment

Abstract: (WP05/02 Clave pdf) This paper investigates the antecedents of intra-organizational trust and, more specifically, how the frequency of communication between trustor and trustee moderates the impact of these factors on perceived trustworthiness. Data on 157 dyadic relationships among 50 senior managers within a multinational corporation confirm that the effect of both trustor as well as trustee characteristics on the level of perceived trustworthiness is moderated by the frequency of communication between the two parties.

Keywords: Communication frequency; Intra-organisational trust; Management; Organization linkages (search for similar items in EconPapers)
Pages: 15 pages
Date: 2002-04
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Persistent link: https://EconPapers.repec.org/RePEc:emp:wpaper:wp02-05

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