Measures Vs. Actions: The Balanced Scorecard in Swedish Law Enforcement

Salvador Carmona ()
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Salvador Carmona: Instituto de Empresa

Working Papers Economia from Instituto de Empresa, Area of Economic Environment

Abstract: (WP 12/03 Clave pdf) Our investigation drew upon the deployment of the balanced scorecard in Swedish Law Enforcement, an organization that long ago implemented the new paradigm of policing, which consisted in enhancing the quality of urban life on the mere making of arrests. Results from this investigation concur with other studies indicating that public sector organizations tend to assume a stakeholder perspective on performance measurement. In particular, Swedish Law Enforcement developed a set of measures of external success and internal performance that addressed present, past, and future time dimensions.

Keywords: Balanced Scorecard; Performance measurement; Police; Public sector management; Stakeholder approach (search for similar items in EconPapers)
Pages: 24 pages
Date: 2003-05
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Persistent link: https://EconPapers.repec.org/RePEc:emp:wpaper:wp03-12

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