Managing Product Returns: The Role of Forecasting

B. Toktay, Erwin van der Laan and Marisa de Brito (marisadebrito03@yahoo.com)

ERIM Report Series Research in Management from Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam

Abstract: In this article, we discuss ways of actively influencing product returns and we review data-driven methods for forecasting return flows that exploit the fact that future returns are a function of past sales. In particular we assess the value of return forecasting at an operational level, specifically inventory control. We conclude with implications for supply chain management.

Keywords: forecasting; information; inventory management; reverse logistics; supply chain management (search for similar items in EconPapers)
JEL-codes: L23 M M11 R4 (search for similar items in EconPapers)
Date: 2003-04-22
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Citations: View citations in EconPapers (12)

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Persistent link: https://EconPapers.repec.org/RePEc:ems:eureri:316

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