Configuring Balanced Scorecards for Measuring Health System Performance: Evidence from 5 Years’ Evaluation in Afghanistan

Edward Anbrasi (), Binay Kumar, Faizullah Kakar, Ahmed Shah Salehi, Gilbert Burnham and David H Peters

Working Papers from eSocialSciences

Abstract: In 2004, Afghanistan pioneered a balanced scorecard (BSC) performance system to manage the delivery of primary health care services. This study examines the trends of 29 key performance indicators over a 5-year period between 2004 and 2008. Independent evaluations of performance in six domains were conducted annually through 5,500 patient observations and exit interviews and 1,500 provider interviews in 600 facilities selected by stratified random sampling in each province. Generalized estimating equation (GEE) models were used to assess trends in BSC parameters. URL:[http://www.plosmedicine.org/article/browseIssue.action].

Keywords: Afghanistan; primary health care services; balanced scorecard performance system; BSC; evaluations; interviews; stratified random sampling; province; patient; community; decision-making (search for similar items in EconPapers)
Date: 2011-08
Note: Institutional Papers
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Citations: View citations in EconPapers (5)

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