Call Centre as an Emerging Work Space – A Study of its Workers in Indian Context

B.Devi Prasad

Working Papers from eSocialSciences

Abstract: An attempt is made in this paper to understand the different dimensions of the call centre as an emerging workspace. The paper provides a critical narrative of the profile of respondents (N=22), nature of work, work stress and impact on health, earnings, education, work-family interface and the socio-cultural alienation among the workers. It makes use of the respondents’ experiences and their reflections on their experiences to understand the various dimensions and impact of work in call centres.

Keywords: Call Centre; Workspace; Business Process Outsourcing; Work & Wellbeing; Information Technology; family; socio-cultural; BPO market; technologies; IT; transportation; jobs; America; job; health; work-stress; package; lucrative (search for similar items in EconPapers)
Date: 2015-12
Note: Institutional Papers
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