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Benchmarking Study on Comparative Analysis of Performance Bank

Ana-Alexandrina Popescu ()

No 5, Economics of Sustainable Development.The Economic Impact of Climate Change. - Working papers from Ecological University of Bucharest, Department of Economics

Abstract: Objective Benchmarking competitive analysis on bank performance is a process that consists in confronting their organization's practices with those of other organizations. Using benchmarking consists in search of the best methods allowing the company to maintain control of their risks and to improve performance. Integrated approach to quality, provides a model that combines all the bank's business in a coherent system, able to accomplish the mission and vision of the organization, thus becoming a necessity, maintain control of their risks and to improve performance in terms of Current competitiveness. Modern management, viewed in a systemic vision, integrating its objective is both economic efficiency and quality, competitiveness in general and the preservation of life and the integrity of its employees. Integrated management is a cultural challenge that requires management to accept the idea that prior experience and competence are not enough and that new skills are needed for more effective management of an increasingly complex business and technical social.Acesta must be an ongoing process because practices are constantly changing. The requirements of this standard apply to organizations which: - Needs to demonstrate its ability to consistently provide product that meets customer requirements and applicable regulatory requirements; - Seeks to increase customer satisfaction through the effective implementation of the system, including processes for continual improvement thereof. Integration of Quality Management System, built and implemented appropriate business system within the organization, based on principles of quality management ISO 9000 and ISO 9004 since 2000, is a strategic decision of top management of a commercial bank which is then audited for certification by specialized international bodies. Quality management system practiced consistently provide control technical factors, organizational and human factors that influence the quality of products and services provided and leads to avoidance of errors through a transparent system of processes and relationships defined. Integrated systems approach to ensure harmonious development of all parts of an organization and not only of some at the expense of others.

Keywords: customer relationship management; European integration; banking; banking cooperation (search for similar items in EconPapers)
JEL-codes: M40 M41 M48 (search for similar items in EconPapers)
Pages: 10 pages
Date: 2015-11
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Published in Economics of Sustainable Development - Economics of Sustainable Development.The Economic Impact of Climate Change., ISBN: 978-606-652-100-0, June 2016, pages 40-49

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