Use of Gen AI in the Workplace and the Value of Access to Training

Ali Hashim, Gizem Kosar and Wilbert van der Klaauw

No 20260414, Liberty Street Economics from Federal Reserve Bank of New York

Abstract: The rapid spread of generative AI (AI) tools is reshaping the workplace at a remarkable rate. Yet relatively little is known about whether workers have access to these tools, how the tools affect workers’ daily productivity, and how much workers value the training needed to use the tools effectively. In this post, we shed light on these issues by drawing on supplemental questions in the November 2025 Survey of Consumer Expectations (SCE), fielded to a representative sample of the U.S. population. We find that adoption of AI tools at work is heterogeneous, that a sizable share of workers see AI training as important, and that a significant share of employers are nonetheless not yet providing access to AI tools or training on how to use them.

Keywords: expectations; genAI; worker training; Survey of Consumer Expectations (SCE) (search for similar items in EconPapers)
JEL-codes: D84 J2 J3 (search for similar items in EconPapers)
Date: 2026-04-14
New Economics Papers: this item is included in nep-hrm
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DOI: 10.59576/lse.20260414

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