Consumers and Mobile Finance Services 2014

David Buchholz, Matthew B. Gross, Alejandra A. Lopez-Fernandini and Maximilian D. Schmeiser

Reports and Studies from Board of Governors of the Federal Reserve System (U.S.)

Abstract: Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of developments in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. The survey examines trends in adoption and use of mobile banking and payments, and how the emergence of mobile financial services affects how consumers interact with financial institutions. This report presents findings from the 2013 survey, which examined consumers’ use of mobile technology to access financial services and make financial decisions. The findings from the current survey are also compared with the findings from the 2011 and 2012 surveys. Topics include consumer access to bank services using mobile phones (“mobile banking”), consumer payment for goods and services using mobile phones (“mobile payments”), and consumer shopping decisions facilitated by use of mobile phones.

Pages: 70
Date: 2014-03
Note: Consumers' Use of Mobile Financial Services
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.federalreserve.gov/econresdata/mobile-devices/2014-preface.htm (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:fip:g00002:89180

Access Statistics for this paper

More papers in Reports and Studies from Board of Governors of the Federal Reserve System (U.S.) Contact information at EDIRC.
Bibliographic data for series maintained by Ryan D. Wolfslayer; Keisha A. Fournillier ().