Frontiers of Online Banking

R. Kalakota and F. Frei

Working Papers from Rochester, Business - Computer and Information Systems

Abstract: This paper surveys the changing dynamics, banking products, technology, and management challenges in the nascent online banking industry. The paper also examines the critical role of aligning internal processes, back-office systems, and the retail interface in the delivery of the next generation of financial services. A central theme of the paper is the need to look at online banking as a set of service processes that should be built for performance rather than a discrete bundle of products.

Keywords: BANKING; TECHNOLOGY (search for similar items in EconPapers)
JEL-codes: G21 L86 (search for similar items in EconPapers)
Pages: 42 pages
Date: 1996
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Persistent link: https://EconPapers.repec.org/RePEc:fth:robuco:96-03

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