Performance in Consumer Financial Services Organizations: Framework and Reslts from the Pilot Study

F.X. Frei, P.T. Harker and L.W. Hunter

Working Papers from Rochester, Business - Operations Management

Abstract: Over the past decade, the Alfred P. Sloan Foundation has sponsored a series of industry studies, the aim of which is to understand how technology and human resources practices blend together to create high-performance workplaces and competitive industries. This report summarizes the first year of one of the studies devoted to the financial services industry: an analysis of the performance of financial services.

Keywords: BANKING; INFORMATION; PRODUCTIVITY; HUMAN RESOURCES (search for similar items in EconPapers)
JEL-codes: G2 G21 (search for similar items in EconPapers)
Pages: 44 pages
Date: 1996
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Persistent link: https://EconPapers.repec.org/RePEc:fth:robuom:96-01

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