Process Variation as a Determinant of Bank Performance Evidence from the Retail Banking Study

F.X. Frei, R. Kalakota and Leslie Marx

Working Papers from Rochester, Business - Operations Management

Abstract: Conventioanl wisdom in retail banking industry states that firm performance is dependent on higher average process performance. This paper provides empirical evidence that low process variation also contributes significantly to firm financial performance, perhaps even more than process performance itself. This paper estimates process variation and reveals large variation in processes, reflecting large variation in firm strategy and process design.

Keywords: BANKING; FINANCIAL MARKET (search for similar items in EconPapers)
JEL-codes: G2 G21 (search for similar items in EconPapers)
Pages: 20 pages
Date: 1998
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Citations: View citations in EconPapers (1)

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Journal Article: Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study (1999)
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Persistent link: https://EconPapers.repec.org/RePEc:fth:robuom:98-01

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