The Short and Long Term Effects of In-Person Performance Feedback

Gert-Jan Romensen and Adriaan Soetevent
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Adriaan Soetevent: University of Groningen

No 2024002-EEF, Research Report from University of Groningen, FEB Research Institute (FEBRI)

Abstract: Does in-person coaching structurally increases worker productivity? We answer this questionusing detailed performance data from a large-scale bus driver coaching program, exploitingnatural variation in when drivers receive coaching.Our results show significant improvements in fuel economy and outcomes pertainingto passenger comfort. Drivers with lower pre-coaching productivity experience the largesttreatment effect, initially closing about 40% of the productivity gap. These effects last fourto nine weeks and replicate in a control region. The data suggest that the main mechanismbehind the coaching effect is information transmission from higher- to lower-productivityworkers, rather than peer pressure or signaling

Date: 2024
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