The Short and Long Term Effects of In-Person Performance Feedback
Gert-Jan Romensen and
Adriaan Soetevent
Additional contact information
Adriaan Soetevent: University of Groningen
No 2024002-EEF, Research Report from University of Groningen, FEB Research Institute (FEBRI)
Abstract:
Does in-person coaching structurally increases worker productivity? We answer this questionusing detailed performance data from a large-scale bus driver coaching program, exploitingnatural variation in when drivers receive coaching.Our results show significant improvements in fuel economy and outcomes pertainingto passenger comfort. Drivers with lower pre-coaching productivity experience the largesttreatment effect, initially closing about 40% of the productivity gap. These effects last fourto nine weeks and replicate in a control region. The data suggest that the main mechanismbehind the coaching effect is information transmission from higher- to lower-productivityworkers, rather than peer pressure or signaling
Date: 2024
References: Add references at CitEc
Citations:
Downloads: (external link)
https://hdl.handle.net/11370/baef68db-8adf-4141-bb79-83ad8fe43d57 (application/pdf)
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:gro:rugfeb:2024002-eef
Access Statistics for this paper
More papers in Research Report from University of Groningen, FEB Research Institute (FEBRI) Contact information at EDIRC.
Bibliographic data for series maintained by Hanneke Tamling ().