The Short and Long Term Effects of In-Person Performance Feedback

Gert-Jan Romensen and Adriaan Soetevent

No 2024002-EEF, Research Report from University of Groningen, FEB Research Institute (FEBRI)

Abstract: Does in-person coaching structurally increases worker productivity? We answer this question using detailed performance data from a large-scale bus driver coaching program, exploiting natural variation in when drivers receive coaching. Our results show significant improvements in fuel economy and outcomes pertaining to passenger comfort. Drivers with lower pre-coaching productivity experience the largest treatment effect, initially closing about 40% of the productivity gap. These effects last four to nine weeks and replicate in a control region. The data suggest that the main mechanism behind the coaching effect is information transmission from higher- to lower-productivity workers, rather than peer pressure or signaling

Date: 2024
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