Decision support for information systems management: applying analytic hierarchy process

Eelko K.R.E. Huizingh and Hans C.J. Vrolijk
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Hans C.J. Vrolijk: Groningen University

No 95B26, Research Report from University of Groningen, Research Institute SOM (Systems, Organisations and Management)

Abstract: Decision-making in the field of information systems has become more complex due to a larger number of alternatives, multiple and sometimes conflicting goals, and an increasingly turbulent environment. In this paper we explore the appropriateness of Analytic Hierarchy Process to support I/S decision making. AHP can be applied if the decision problem includes multiple objectives, conflicting criteria, incommensurable units, and aims at selecting an alternative from a known set of alternatives. An AHP analysis is described by using the project selection decision as an example. The strengths and weaknesses of AHP are investigated based on a set of eight criteria for evaluating I/S decision support methods. This evaluation shows that AHP scores well on most criteria. Given this promising performance, other possible applications of AHP within the I/S function are listed.

Date: 1995
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