Developing a TQM quality management method model

Zhihai Zhang
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Zhihai Zhang: Groningen University

No 97A48, Research Report from University of Groningen, Research Institute SOM (Systems, Organisations and Management)

Abstract: From an extensive review of total quality management literature, the external and internal environment affecting an organization's quality performance and the eleven primary elements of TQM are identified. Based on the primary TQM elements, a TQM quality management method model is developed. This model describes the primary quality management methods which may be used to assess an organization's present strengths and weaknesses with regard to its use of quality management methods. This model can also assist an organization to decide which quality management method to implement.

Date: 1997
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