Enhancing Business Continuity Plans and Records Management in Selangor SMEs

Hanis Diyana Kamarudin ()
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Hanis Diyana Kamarudin: "School of Information Science, College of Computing, Informatics, and Mathematics, UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia " Author-2-Name: Author-2-Workplace-Name: "School of Information Science, College of Computing, Informatics, and Mathematics, UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia " Author-3-Name: Author-3-Workplace-Name: "School of Information Science, College of Computing, Informatics, and Mathematics, UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia " Author-4-Name: Author-4-Workplace-Name: Author-5-Name: Author-5-Workplace-Name: Author-6-Name: Author-6-Workplace-Name: Author-7-Name: Author-7-Workplace-Name: Author-8-Name: Author-8-Workplace-Name:

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Abstract: "Objective - This study assesses the effectiveness of Business Continuity Plans (BCPs) and records management practices within small and medium-sized enterprises (SMEs) in Selangor. The primary objective is to determine the integration of records management into BCPs and identify the current development stage in SMEs' processes. Methodology/Technique - The research comprehensively examines Selangor SMEs' BCPs and records management practices. This multiple case study investigated the extent to which Small and Medium Enterprises (SMEs) in Selangor implemented business continuity management. Through document reviews and interviews with business owners and continuity managers, the study examined the integration of records management within continuity plans and assessed the impact on overall organizational resilience. Finding - The research excluded SMEs outside Selangor, focusing on managerial-level respondents from the records and information system department. The findings reveal a varied landscape, with some SMEs having well-established processes while others are still in the developmental stage. Notably, the research emphasizes the importance of identifying vital records within organizations to maintain essential operations and comply with regulatory requirements. Novelty - The study also underscores the need for regular BCP revisions and effective communication strategies to disseminate plans to employees. Moreover, it highlights the significance of including expertise in BCPs to enhance disaster preparedness and mitigation efforts. Type of Paper - Research"

Keywords: Business continuity plans (BCPs); records management practices; small and medium-sized enterprises (SMEs); integration of BCPs and records management and vital records. (search for similar items in EconPapers)
JEL-codes: M10 M13 M19 (search for similar items in EconPapers)
Pages: 10
Date: 2024-03-31
New Economics Papers: this item is included in nep-cfn, nep-cse, nep-sbm and nep-sea
References: View references in EconPapers View complete reference list from CitEc
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Published in Global Journal of Business and Social Science Review, Volume 12, Issue 1.

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Persistent link: https://EconPapers.repec.org/RePEc:gtr:gatrjs:gjbssr643

DOI: 10.35609/gjbssr.2024.12.1(2)

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