Exploring Consumer Decision-making Processes Regarding the Adoption of Mobile Payments: A Qualitative Study
Raden Agoeng Bhimasta ()
Additional contact information
Raden Agoeng Bhimasta: Faculty of Economics and Business, Universitas Atma Jaya Yogyakarta, Indonesia. Author-2-Name: Budi Suprapto Author-2-Workplace-Name: Faculty of Economics and Business, Universitas Atma Jaya Yogyakarta, Indonesia.
GATR Journals from Global Academy of Training and Research (GATR) Enterprise
"Objective – The main objective of this study is to gain deeper understanding on the decision-making process of how and why consumers are adopting mobile payment in Indonesia. Methodology/Technique – The study was a qualitative study that included an experiment to the research design. A total of six young people were voluntarily participated in the study. Our finding provides explanation of salient factors that might drive or hinder the adoption in five different stages of innovation-diffusion process. Findings – Overall, our finding indicated that the attractiveness of rewards was an intriguing factor that greatly influences consumer decision whether to use mobile payment or not. Novelty – The uniqueness of our study lies on the use of innovative approaches to address the mobile payment adoption issues from different perspective than prior literatures."
Keywords: "Consumers’ Decision-Making; Financial Technology; Innovation-Decision Process; Mobile Payment Adoption; Technology Adoption." (search for similar items in EconPapers)
JEL-codes: M15 M31 (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-mkt, nep-pay and nep-sea
References: View complete reference list from CitEc
Citations Track citations by RSS feed
Published in Journal of Management and Marketing Review, Volume 2, Issue 3
Downloads: (external link)
http://gatrenterprise.com/GATRJournals/pdf_files/J ... -JMMR-2(3)-2017..pdf (application/pdf)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:gtr:gatrjs:jmmr159
Access Statistics for this paper
More papers in GATR Journals from Global Academy of Training and Research (GATR) Enterprise
Series data maintained by Prof. Dr. Abd Rahim Mohamad ().