Leveraging the Job Demands-Resources Model to Explore the Effect of Contextual Stressors on Perceived Usefulness of Health Information Technologies

Olivier Arsene () and Claudio Vitari ()
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Olivier Arsene: EESC-GEM Grenoble Ecole de Management, CERGAM de Toulon - Centre d'Études et de Recherche en Gestion d'Aix-Marseille/Equipe de recherche de Toulon - CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon - IAE Toulon - Institut d'Administration des Entreprises (IAE) - Toulon - UTLN - Université de Toulon
Claudio Vitari: CERGAM de Toulon - Centre d'Études et de Recherche en Gestion d'Aix-Marseille/Equipe de recherche de Toulon - CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon - IAE Toulon - Institut d'Administration des Entreprises (IAE) - Toulon - UTLN - Université de Toulon, LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique

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Abstract: Healthcare professionals in France face significant challenges, including workforce shortages, regulatory constraints, and evolving patient needs, which contribute to stress and burnout. Health Information Technologies (HITs) are increasingly adopted to address these issues, offering benefits such as improved efficiency, collaboration, and care quality. However, HITs can also exacerbate technostress, particularly when contextual stressors, such as administrative burdens or patient behaviors, interact with their use. This study leverages the Job Demands-Resources model to explore how contextual stressors influence the perceived usefulness of HITs among self-employed health professionals in France. By focusing on independent practitioners operating outside structured healthcare settings, this research addresses a gap in the literature that often overlooks this population. A quantitative survey, conducted in collaboration with Doctolib, will examine the interplay between contextual demands, HIT perceived usefulness, and its overall effect on well-being at work. Findings aim to inform policymakers and developers on designing interventions that enhance HIT's role as a resource while minimizing its potential to amplify strain.

Keywords: French Healthcare; Perceived Usefulness; Job Demand Resource; Health IT (search for similar items in EconPapers)
Date: 2025-05-21
Note: View the original document on HAL open archive server: https://hal.science/hal-05251758v1
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Published in Colloque de l'AIM, May 2025, Lyon, France

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