« High-tech, High-touch » Reconstruire de l'humain dans les entreprises à fort contenu technologique

Loïck Roche () and John Sadowsky ()
Additional contact information
Loïck Roche: MC - Management et Comportement - EESC-GEM Grenoble Ecole de Management
John Sadowsky: MC - Management et Comportement - EESC-GEM Grenoble Ecole de Management

Working paper serie RMT - Grenoble Ecole de Management from HAL

Abstract: More communication between individuals leads to better performance in organizations. At least, that is what we have always assumed. Thus, new and faster technologies of communication – Intranet and the Internet – have become the norm in our companies. However, many analysts and authors – among them Vastel, Saramago and Barber (1999) – are beginning to wonder if we may have gone too far. Can these new technologies constitute a source of stress and oppression for the employee, in some cases even becoming an impediment to efficient communication ? To fight against this sort of oppression, workers are increasingly feeling the need to « rebuild the human side » (Roche, 1997 and Sadowsky,1999) of the system. Rather than fight this desire to add a more personal touch, today's manager must learn to encourage it, realizing that human contact can make workers more productive and efficient

Keywords: New technologies; resistance to new technologies; formal and informal communication; Nouvelles technologies; résistances; communication formelle; communication informelle; communities of practice (search for similar items in EconPapers)
Date: 2000
Note: View the original document on HAL open archive server: http://hal.grenoble-em.com/hal-00450165
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://hal.grenoble-em.com/hal-00450165/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:gemwpa:hal-00450165

Access Statistics for this paper

More papers in Working paper serie RMT - Grenoble Ecole de Management from HAL
Bibliographic data for series maintained by CCSD ().