L'adaptation des pratiques de communication orale aux missions des contrôleurs de gestion

Jocelyne Deglaine (), Armelle Godener () and Marianela Fornerino ()
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Jocelyne Deglaine: MC - Management et Comportement - EESC-GEM Grenoble Ecole de Management
Armelle Godener: GDF - Gestion, Droit et Finance - EESC-GEM Grenoble Ecole de Management
Marianela Fornerino: MKT - Marketing - EESC-GEM Grenoble Ecole de Management

Working paper serie RMT - Grenoble Ecole de Management from HAL

Abstract: In response to the questioning of the traditional management control and the increase of the companies reactivity needs, a new management control approach has been developed : this management control is conceived to continuously adapt tools and analyses to the evolution of the managers problematics and their perceptions of reality. This research aims at precising the required oral communication competencies through the study of the existing relations between the job orientation and the oral communication practices. An exploratory quantitative survey, conducted towards 160 controllers, shows that to conduct some missions, controllers use a wide range of different techniques, considered as contradictory by communication specialists.

Keywords: contrôle de gestion; compétences; communication; entretien; Management control; competencies; interviews (search for similar items in EconPapers)
Date: 2002
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Persistent link: https://EconPapers.repec.org/RePEc:hal:gemwpa:hal-00460743

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