Product and Service Variety Versus Internal Performance: Toward New Balances

Khaled Medini (), Abderrahmane Moujahid, Xavier Boucher () and Alain Bernard ()
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Khaled Medini: LIMOS - Laboratoire d'Informatique, de Modélisation et d'Optimisation des Systèmes - ENSM ST-ETIENNE - Ecole Nationale Supérieure des Mines de St Etienne - UCA [2017-2020] - Université Clermont Auvergne [2017-2020] - CNRS - Centre National de la Recherche Scientifique, Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris], FAYOL-ENSMSE - Institut Henri Fayol - Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris], FAYOL-ENSMSE - Département Génie de l’environnement pour les organisations - Institut Henri Fayol - ENSM ST-ETIENNE - Ecole Nationale Supérieure des Mines de St Etienne
Abderrahmane Moujahid: LIMOS - Laboratoire d'Informatique, de Modélisation et d'Optimisation des Systèmes - ENSM ST-ETIENNE - Ecole Nationale Supérieure des Mines de St Etienne - UCA [2017-2020] - Université Clermont Auvergne [2017-2020] - CNRS - Centre National de la Recherche Scientifique, Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris], FAYOL-ENSMSE - Institut Henri Fayol - Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris], FAYOL-ENSMSE - Département Génie de l’environnement pour les organisations - Institut Henri Fayol - ENSM ST-ETIENNE - Ecole Nationale Supérieure des Mines de St Etienne
Xavier Boucher: LIMOS - Laboratoire d'Informatique, de Modélisation et d'Optimisation des Systèmes - ENSM ST-ETIENNE - Ecole Nationale Supérieure des Mines de St Etienne - UCA [2017-2020] - Université Clermont Auvergne [2017-2020] - CNRS - Centre National de la Recherche Scientifique, Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris], FAYOL-ENSMSE - Institut Henri Fayol - Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris], FAYOL-ENSMSE - Département Génie de l’environnement pour les organisations - Institut Henri Fayol - ENSM ST-ETIENNE - Ecole Nationale Supérieure des Mines de St Etienne

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Abstract: Increasing customer demands for individualized solutions has a major impact on the manufacturing sector. Companies are confronted to producing high volumes in order to meet market demand while customizing their offering to meet specific customers' requirements. One of the subsequent major challenges of this situation is to cope with the high offering variety while ensuring higher performance within the production system and supply chain of the solution provider. This paper deals with the impact of integrating products and services on the variety-induced complexity. Based on a consistent literature review, a model is proposed to conceptualize the main drivers of variety management of product and service offering. The ultimate objective of the model is to support decision-makers in the identification of balances between customer satisfaction and supply chain performance.

Keywords: Product; Service; Performance; Flexibility; Variety management (search for similar items in EconPapers)
Date: 2017-11-20
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Published in 9th World Mass Customization & Personalization Conference (MCPC 2017), Nov 2017, Aachen, Germany. pp.581-594, ⟨10.1007/978-3-319-77556-2_36⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:emse-01838448

DOI: 10.1007/978-3-319-77556-2_36

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