Routines et mémoire organisationnelle: un questionnement critique de la perspective cognitiviste

Nathalie Lazaric and Pierre-André Mangolte

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Abstract: The aim of this article is to provide a better understanding of the concept of routines. Taking into account the theorical assumption of Nelson and Winter which has diffused this concept, we will try to show its evolution (Cohen et al., 1995). If routines are considered in 1982 as the locus of organizational memory, articulation of knowledge is far from to be perfect because of the presence of tacit knowledge. Recently, in the perspective of inductive learning, learning has been described with "mental models" and "production rules". These works, based on an articicial intelligence's approach coming from Simon, are describing learning in a computational dimension which seperates the body from the spirit. We will criticize this perspective by showing that tacit knowledge is not always included in cognitive maps but is included in technical artefacts and in operators bodies, as underlined by Rosenberg. This bring us to discuss other dimensions of organizational memory able to capture the diversity of tacit knowledge for integrating physical and cognitive activites in the process of routinization without excluding the interference of technical artefacts in this dynamic.

Keywords: Routine organizational memory; mental models; tacit knowledge; Routine; mémoire organisationnelle; Nelson et Winter; modèles mentaux; connaissance tacite (search for similar items in EconPapers)
Date: 1998
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Citations: View citations in EconPapers (2)

Published in Revue Internationale de Systémique, 1998, vol.12, n°1, 1998, pp.27-49

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00130274

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