Comment une société de services apprend à mieux gérer ses clients grâce aux technologies de l'information

Mohamed Hédi Charki
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Mohamed Hédi Charki: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Date: 2005
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Published in Management, Cas et Applications, Vuibert, pp.352-357, 2005

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00161416

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