Pour une prise en compte des dynamiques professionnelles des agents de contact dans la conception de la relation de service

Jean-Baptiste Suquet ()
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Jean-Baptiste Suquet: CRG - Centre de recherche en gestion - X - École polytechnique - IP Paris - Institut Polytechnique de Paris - CNRS - Centre National de la Recherche Scientifique

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Abstract: The article considers the issue of the conception of the service relation on the ground of the case of a service project implementation. It introduces the model of the system of professions from the work of Abbott. The managerial purpose of this professional dynamics' approach is then discussed.

Date: 2007
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Published in Économies et sociétés, 2007, 8 (3), pp.415-435

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00263196

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