CRM, apprentissage et contrôle organisationnel

O. de La Villarmois () and C. Benavent ()
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O. de La Villarmois: LEM - Lille - Economie et Management - Université de Lille, Sciences et Technologies - CNRS - Centre National de la Recherche Scientifique

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Date: 2005-01
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Published in 5 th CRM Workshop, Jan 2005, Bayonne, Espagne

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