The relationship between dissatisfaction, complaints and subsequent behavior in electronic marketplace

Anne-Françoise Audrain and Christine Balagué ()
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Anne-Françoise Audrain: Pôle de Recherche - Rouen Business School - Rouen Business School
Christine Balagué: LEM - Lille - Economie et Management - Université de Lille, Sciences et Technologies - CNRS - Centre National de la Recherche Scientifique

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Date: 2007
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Published in North American Association for Consumer Research Conference, 2007, Memphis, United States

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00387496

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