A Proximity Indicator for e-Government: The Smallest Number of Clicks

Olivier Glassey () and Olivier François Glassey
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Olivier Glassey: IDHEAP - Institut de hautes études en administration publique - Swiss Public Administration Network
Olivier François Glassey: Observatoire science, politique et société - UNIL - Université de Lausanne = University of Lausanne

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Abstract: In order to develop an indicator measuring the proximity of e-Government and its different generic functions, we analysed a set of studies that were conducted in the United States and in Europe. We defined 21 elements of measure grouped in six dimensions of proximity and we surveyed the official Websites of the French-speaking Swiss Cantons in 2002 and 2003. We observed that more technical aspects such as navigability were well developed, whereas more "socio-political" aspects (data protection, access for handicapped) and organisational issues were still in early stages. To conclude this work we give some hints for the application of a methodology based on proximity measurement.

Keywords: e-Government; portals; evaluation; proximity; 3-clicks rule; usability (search for similar items in EconPapers)
Date: 2004
Note: View the original document on HAL open archive server: https://hal.science/hal-00489421
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Citations: View citations in EconPapers (1)

Published in Journal of E-Government, 2004, 1 (4), pp.10.1300/J399v01n04_02

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