When customers design a new product architecture: the software case

François Scheid and Florence Charue-Duboc
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François Scheid: CRG - Centre de recherche en gestion - X - École polytechnique - IP Paris - Institut Polytechnique de Paris - CNRS - Centre National de la Recherche Scientifique, EM - EMLyon Business School
Florence Charue-Duboc: CRG - Centre de recherche en gestion - X - École polytechnique - IP Paris - Institut Polytechnique de Paris - CNRS - Centre National de la Recherche Scientifique

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Abstract: We study the case of an innovation designed by two software companies, which combined their software to build a new kind of software platform. Those companies have had to implement this new platform for two customers. We have undertaken a longitudinal study of those two implementation projects to analyse the role of the first customers, who are lead users, in these projects. This leads us to define four kinds of roles to enrich the lead user notion and to describe a new kind of modularisation process.

Keywords: user innovation; project management; lead user; key user; software; modularisation; innovation process; product architecture (search for similar items in EconPapers)
Date: 2010
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Published in Int. J. Project Organisation and Management, 2010, 2 (3), pp.286-309

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00542008

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