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Design Thinking and Participation: Lessons Learned from Three Case Studies

Olivier Glassey (), Jean-Henry Morin, Patrick Genoud and Giorgio Pauletto ()
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Olivier Glassey: IDHEAP - Institut de hautes études en administration publique - Swiss Public Administration Network
Jean-Henry Morin: Centre Universitaire d'Informatique - UNIGE - Université de Genève
Patrick Genoud: Observatoire technologique - Etat de Genève

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Abstract: This paper examines how design thinking and serious games approaches can be used to support participation through the analysis of three case studies. Indeed we will analyze these approaches in three different contexts: (i) a state-owned multi-utilities company; (ii) a political party; (iii) an information system strategic committee. Our analysis framework relies on the concepts of "perceived usefulness" and "perceived ease of use" and we will use it to discuss the lessons learned. Our main finding is that these approaches really contributing in making complex and abstract matters more "tangible" and thus understandable.

Keywords: participation; design thinking; serious games; case study; perceived usefulness (search for similar items in EconPapers)
Date: 2011-08-29
New Economics Papers: this item is included in nep-cse
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Published in 3rd Electronic Participation (ePart), Aug 2011, Delft, Netherlands. pp.133-144, ⟨10.1007/978-3-642-23333-3_12⟩

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DOI: 10.1007/978-3-642-23333-3_12

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