Rationalisation du travail et valeur du service. Une analyse de l'activité dans les centres d'appels du service public

Christèle Dondeyne () and Jorge Muñoz ()
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Christèle Dondeyne: ARS-UBO - Atelier de Recherche Sociologique - UBO - Université de Brest
Jorge Muñoz: ARS-UBO - Atelier de Recherche Sociologique - UBO - Université de Brest

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Date: 2007-06-20
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Published in XIes Journées Internationales de Sociologie du Travail, Jun 2007, Londres, Royaume-Uni

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