La résistance du client au travail sur Internet: le cas bancaire français

Jean-François Notebaert () and Laurence Attuel-Mendes ()
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Jean-François Notebaert: LEG - Laboratoire d'Economie et de Gestion - UB - Université de Bourgogne - CNRS - Centre National de la Recherche Scientifique
Laurence Attuel-Mendes: CEREN - CEREN, Centre de Recherche sur l'ENtreprise [Dijon] - BSB - Burgundy School of Business (BSB) - Ecole Supérieure de Commerce de Dijon Bourgogne (ESC)

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Date: 2010
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Published in Revue management & avenir, 2010, 31, pp.209-227

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